Feedback from a client which had oil-based waterproofing applied incorrectly:

I would like to express my thanks and appreciation to yourself and your team of workers who worked so hard to achieve the result they did, on removing the waterproofing/paint from the face brick wall of my house recently. This was no easy task and I admire your perseverance to attain the result you did.
I returned to the house today, to find the house looked even better than I had hoped once the wall had dried. I took photos of the wall today to compare to the ones taken a few months ago. There is no comparison and I am very pleased with the results.
 
Please pass on my thanks to the two workers who worked so hard, it certainly was not an easy job!

With thanks and appreciation,
Ann Pike